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Frequently Asked Questions
Welcome to the Carleton Place Online Services Help Center. Here you’ll find answers to common questions about using our portal to access municipal services, manage your account, report issues, and more. Browse the sections below to find the information you need.
Getting Started & Account Management
You can create an account by visiting the sign up page. Create a username and email which will then ask for verification, then prompt password creation. You can also use the quicker “Sign in with Google” or “Sign in with Microsoft” options.
Creating an account saves time during transactions and grants access to additional services, and unlocks resident rates for certain services. An account also allows you to access previously purchased documents such as licence copies.
If you’ve forgotten you password, you can reset it from the login page by clicking “Lost your password?”.
To update your account information, navigate to the “Account” dropdown in the dashboard sidebar. From there click on “Account details”. You can update account information from this page.
Residents that live within the tax boundary are subject to reduced rates on certain services. To unlock these rates, go to Account > Address in the sidebar navigation. You must enter a Carleton Place address which matches the Town’s records. This will notify the system you are eligible for resident rates and apply them on certain services.
Pet Licensing
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Subsidized Bare Root Tree Program
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Town Hosted Events & Ticket Purchasing
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Santa Claus Parade Float Registration
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Reporting an Issue
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Technical Help
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Contact Us
Our general inquiry number is 613-257-6200. You can alternatively contact info@carletonplace.ca.
General Inquiries:
613-257-6200
After Hours Emergency Number:
613-257-2253
Email:
info@carletonplace.ca
Municipal Office:
175 Bridge Street, Carleton Place, ON,
K7C 2V8
Hours of Operation:
Monday: 8:00 am to 4:30 pm
Tuesday: 8:00 am to 6:00 pm
Wednesday: 8:00 am to 4:30 pm
Thursday: 8:00 am to 4:30 pm
Friday: 8:00 am to 12:00pm
